Returns Policy
Returns, Warranty & Australian Consumer Law
At Oceans Golf, we want every customer to feel confident when purchasing a L.A.B. Golf putter. We are committed to supplying genuine products, expert advice and outstanding customer service before, during and after your purchase.
As many of our products are custom built to your individual specifications, our returns policy differs from retailers selling standard stock products.
30-Day Returns
If you believe your order is faulty, damaged, incorrect or has arrived with a manufacturing defect, please contact Oceans Golf within 30 days of receiving your order.
Returns must be authorised by Oceans Golf before any product is returned. Please contact us first so we can assess the issue and provide return instructions.
When contacting us, please include:
- Your order number
- A description of the issue
- Photos of the product (where applicable)
We will work with you to resolve your enquiry as quickly as possible.
Custom Built Products
Most L.A.B. Golf putters sold by Oceans Golf are custom built to your selected specifications, including model, length, lie angle, shaft, grip and other custom options.
Because these products are manufactured specifically for you:
- Orders generally cannot be cancelled once production has commenced.
- Change-of-mind returns are generally not available once your order has been placed with the manufacturer.
- If your order has not yet entered production, please contact us immediately and we will do our best to assist.
Warranty & Manufacturing Issues
If your product arrives damaged, incorrect or develops a manufacturing fault, please contact Oceans Golf as soon as possible.
Where applicable, we will assist with:
- Manufacturer warranty claims
- Product repair or replacement
- Refunds where required
- Communication with L.A.B. Golf throughout the warranty process
Our goal is to make any warranty claim as straightforward and hassle-free as possible.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits or excludes your rights under Australian Consumer Law.
Return Shipping
If a return is approved due to a manufacturing defect, an incorrect product being supplied or another issue covered under Australian Consumer Law, Oceans Golf will work with you to arrange an appropriate return solution.
Where a return is accepted for reasons outside Australian Consumer Law, return shipping costs may be the responsibility of the customer unless otherwise agreed in writing.
Refund Processing
Once an approved return has been received and inspected, eligible refunds will normally be processed within 5 business days to the original payment method.
Please note that your financial institution may require additional time for the funds to appear in your account.
Need Help Before Ordering?
Choosing the correct L.A.B. Golf putter is important, and we're here to help.
If you're unsure about the best model, length, lie angle, shaft or grip for your game, please contact us before placing your order. We'll happily answer your questions and help you select the right build.
Contact Oceans Golf
If you have any questions regarding returns, warranty claims or your order, please contact us.
Email: james@oceansgolf.com
Contact Page: https://oceansgolf.com.au/pages/contact
We aim to respond to all enquiries as quickly as possible.